Our Story

Closing the feedback gap in professional services

85% of professional service clients who leave never complain first — they simply don't return. Perceptly exists to fix that.

The problem we're solving

Attorneys, physicians, accountants, and consultants collectively manage 120M+ client relationships in the US alone. Yet fewer than 3% of solo and small professional practices systematically measure client satisfaction.

Traditional feedback methods capture less than 8% of client sentiment. A single lost client in professional services costs $3,000–$50,000 in lifetime revenue.

Generic tools like SurveyMonkey weren't built for professional services workflows. Perceptly was.

85%
of clients who leave never complain first
8%
of client sentiment captured by traditional methods
$50K
max lifetime value of a single lost professional services client
+42
average NPS point improvement for Perceptly users

Growing fast. Built to last.

2,000+
Registered professionals
620
Paying subscribers
$180K
Annual recurring revenue
22%
Month-over-month growth
140K+
Survey responses collected
31%
Trial-to-paid conversion
4.9
App Store rating
2.1%
Monthly churn rate

$4.2B addressable market

Professional services feedback is massive and underserved.

TAM
$4.2B
Total Addressable Market
SAM
$620M
Serviceable Addressable Market
SOM
$18.6M
3-Year Target ARR
⚖️ Attorneys (1.4M)
$210M TAM
🩺 Physicians (1.0M)
$150M TAM
📊 CPAs (1.4M)
$210M TAM
💼 Advisors (700K)
$105M TAM
🌍 International (3×)
$2.0B+ TAM

Built by people who care about professional services

A small, focused team of founders, designers, and engineers who've spent years working alongside lawyers, doctors, and accountants.

AK
Alex Kim
CEO & Co-Founder
Former legal tech consultant. 6 years helping law firms modernize client operations.
PS
Priya Singh
CTO & Co-Founder
Ex-Stripe engineering. Built payment infrastructure used by 10K+ businesses.
JR
James Reed
Head of Product
Previously at Dovetail and SurveyMonkey. Obsessed with making feedback actionable.
ML
Maya Li
Head of Design
Designed products used by 5M+ users. Human-centered approach to complex data.

We're hiring

Small, fast-moving team. Passionate about making professional services better for everyone.

View open roles